Privacy Policy
At Reliable Barrier Systems, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with us, whether through our website, by phone, email, or in person.
1. Information We Collect
We may collect and process the following types of personal information:
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Contact details – such as name, email address, phone number, and postal address.
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Business details – including company name, job title, and industry sector if applicable.
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Website usage information – including IP address, browser type, pages visited, and interaction data, collected via cookies and analytics tools.
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Communication records – such as enquiries, feedback, and customer service correspondence.
2. How We Use Your Information
We use the information we collect to:
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Respond to your enquiries or provide quotations
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Deliver our products and services
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Manage customer accounts and communication
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Improve our website and services
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Meet legal, regulatory, and compliance obligations
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Send relevant marketing communications (only with your consent)
3. Lawful Basis for Processing
We process your data under one or more of the following legal bases:
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Consent – where you have given us permission to contact you
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Contractual necessity – to fulfil an agreement or quotation
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Legal obligation – to comply with relevant laws or regulations
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Legitimate interests – to operate and improve our business in a way that does not infringe your rights
4. Data Sharing
We do not sell or rent your personal data to third parties. We may share your information with:
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Service providers who help us operate our business (e.g., hosting, email, payment processors)
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Legal or regulatory bodies, if required by law
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Business partners, but only with your consent or when necessary for service delivery
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. When data is no longer required, it will be securely deleted or anonymised.
6. Data Security
We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse, or alteration.
7. Your Rights
You have the right to:
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Access the personal data we hold about you
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Request correction or deletion of your data
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Withdraw your consent at any time (where applicable)
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Object to or restrict processing under certain conditions
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Lodge a complaint with the Information Commissioner’s Office (ICO) or your relevant supervisory authority
8. Cookies
Our website may use cookies to enhance your experience. You can control or disable cookies through your browser settings. For more information, please refer to our [Cookie Policy].
9. Third-Party Links
Our website may contain links to other websites. This Privacy Policy applies only to Reliable Barrier Systems. We are not responsible for the privacy practices of third-party sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.